Last updated: 11th October, 2024
At Sierra Safaris, we value the trust you place in us and are committed to ensuring that your personal information is protected. This privacy policy outlines how we collect, use, and safeguard your personal data when you interact with us online and offline through our tours, services, and product sales.
1. Information We Collect
When you interact with Sierra Safaris, we may collect the following types of personal data:
- Contact Information: Your name, email address, phone number, mailing address, and emergency contact details.
- Booking Information: Passport numbers, visa details, and any other information required for booking tours.
- Payment Information: Credit or debit card details, transaction history, and billing addresses.
- Preferences: Your preferences for tours, accommodations, dietary needs, or any special requests.
- Product Orders: When you purchase safari wear or handmade curio items, we collect shipping and billing information.
2. How We Use Your Information
We use the information you provide to:
- Process and confirm your tour bookings and travel arrangements.
- Facilitate the purchase and delivery of products such as safari wear and handmade curios.
- Communicate updates, respond to inquiries, and provide customer support.
- Customize your experience based on your preferences and past interactions.
- Comply with legal obligations, such as reporting to local authorities or customs when required.
3. Sharing Your Information
Sierra Safaris does not sell your personal data to third parties. However, we may share your information with:
- Tour Partners: For example, hotels, transport providers, and other entities involved in organizing your travel itinerary.
- Payment Processors: To securely process your payment for bookings or product purchases.
- Government Authorities: Where required for visas, permits, or other legal reasons.
- Service Providers: Such as email platforms, analytics providers, or marketing services that help us run our business.
4. Data Protection and Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Using secure servers and encryption technologies for payment processing.
- Restricting access to your data to authorized personnel only.
5. Your Rights
You have the right to:
- Access and review the personal data we hold about you.
- Request corrections or updates to your information.
- Withdraw consent or object to certain data processing activities (e.g., receiving marketing communications).
- Request deletion of your data where it is no longer necessary for the purposes it was collected.
To exercise these rights, please contact us at Phone: +254 721 935 113/ +254 735 644083 or Email: sales@safarisierra.com or info@safarisierra.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand your preferences and enable features such as remembering your cart and providing personalized recommendations. You can manage cookie settings through your browser preferences.
7. Links to Third-Party Sites
Our website may contain links to third-party websites. Sierra Safaris is not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any external sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this privacy policy or how your data is handled, please get in touch with us at:
Sierra Safaris
Summit House, 5th Floor, Moi Avenue, Opp Central Police, Nairobi, Kenya.
Phone: +254 721 935 113/ +254 735 644083
Email: sales@safarisierra.com or info@safarisierra.com
Website: www.safarisierra.com